Return Eligibility
To be eligible for a return, items must be in their original condition and packaging. You must initiate the return process within 30 days of receiving your order. Items that have been opened or used may not be eligible for a return unless they are defective. If you are unsure about your eligibility, please contact us for clarification.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that your bank or credit card company may take additional time to process the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving the item. We may request photos of the damage for our records. If the item is confirmed to be defective or damaged, we will provide instructions for returning the item and will cover the return shipping costs. We will either replace the item or issue a full refund based on your preference.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with digitaltechhubshop.com is satisfactory. Please allow up to 3 business days for us to respond to your inquiries.